How I Made Peace with Those Dreaded Google Reviews

When customer reviews first showed up online ten years ago, I just hated them. I bet you did, too. Initially, I saw some really horrific reviews posted about my company. It used to infuriate me that one customer had the ability to rake a business over the coals in front of everyone — and you had no power over it. I also noticed that often, bad reviews came from tenants who were late on their rent. Whenever a bad review was posted, I would get a sinking feeling in my stomach that we would never have a new customer again and were completely finished as a company.

Fast forward to today, and my feelings have changed.  Read on to find out more here:

How I made peace with those dreaded Google reviews - Business Journal (


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