How I Made Peace with Those Dreaded Google Reviews
When customer reviews first showed up online ten years ago, I just hated them. I bet you did, too. Initially, I saw some really horrific reviews posted about my company. It used to infuriate me that one customer had the ability to rake a business over the coals in front of everyone — and you had no power over it. I also noticed that often, bad reviews came from tenants who were late on their rent. Whenever a bad review was posted, I would get a sinking feeling in my stomach that we would never have a new customer again and were completely finished as a company.
Fast forward to today, and my feelings have changed. Read on to find out more here: